Terms and Conditions
The user accepts the following Terms and Conditions:
These terms and conditions bind the contract between: The user and FUNIFELT
Description of services
FUNIFELT offers a platform for students to learn about and book online Spanish/English lessons, and allows teachers to offer their online or on site tutoring services. It also makes several resources available for them, including user registration, online payment and student evaluation. All classes are taught by FUNIFELT
Personal information of students
During registration the user must provide their name, surname and e-mail address. The user is responsible for the correct input of this data. In doing so the user authorizes FUNIFELT to send them emails concerning their online course.
Personal information of students
FUNIFELT will treat the personal data of users with absolute confidentiality and in accordance with current legislation (Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights). For more information, please consult our privacy policy.
The teachers
All teachers are experts in teaching Spanish to foreigners and also experts in teaching English to Latino American people.
After the user has purchased their required amount of capsule classes, the company will assign a teacher to them. Every effort will be made to establish lesson times of optimal convenience to student and teacher. Most of our teachers combine their online teaching activity with presential lessons at our center (depends on the situation). During their holiday period a substitution teacher will be provided.
At the time of booking classes, the user may request a specific teacher they have met at FUNIFELT and we will try our best to meet their wishes. However, assignment of a different teacher is not grounds for free cancellation of the order.
Classification test
We do require all non-beginner users, though, to take our classification test so we can make this session as useful as possible.
Certificate of use
Once the user has completed their online classes or whenever they request it (as long as they have taken a minimum number of 20 classes) they will receive a certificate of achievement which states their name, level, the type of course received, the number of hours and a brief evaluation. The certificate will be stamped and signed by FUNIFELT and will be sent to the user by email. The user can opt to receive a certificate by postal mail if they pay shipping costs.
Payment
To commence lessons prior payment is required 24 hours in advance via online payment by card, paypal or bank transfer.
Receipt
You’ll receive a receipt of payment. If you need a tax invoice in the name of a company please provide us with the name, address and VAT number.
Tokens
The user can book their chosen number of tokens via the FUNIFELT platform. There is no minimum number. Each token lasts 30 minutes and users can bundle more than one. ISLA Online Spanish S.L. offers discounts on the purchase of high quantities of tokens. Tokens are valid for 12 months from the date of purchase and are non-refundable but can be transferred to third parties to be enjoyed in this time frame.
Change of lesson type
If the user has purchased a package of a certain plans (individual, group) and wishes to change it for another (e.g. group classes instead of individual classes), they will be liable to pay the difference in the case of a higher value package. If the user changes from a more expensive option to a cheaper one, they are not entitled to a refund.
Postponing classes/Changing class times
In the event of FUNIFELT being forced to cancel a class less than 24 hours in advance due to illness or a force majeure the class will be rescheduled if no substitute teacher can be found.
In order to change the time or day of a class the user should contact their teacher or the FUNIFELT. staff 24 hours in advance or FUNIFELT contact the student to change the hour of the lesson suitable for the student.
If the user needs to cancel a class less than 24 hours in advance, they should send their request with a reason to FUNIFELT who will consider whether the class can be made up or not.
If the user connects late but within a grace period of 10 minutes the session will not be cancelled but the time lost will not be made up. If the user is more than 10 minutes late the class will be cancelled and there is no right to refund.
If there are technical problems during the class, either on the side of the user or FUNIFELT any lost time will be recovered in the next session. If the technical problems persist on the part of the user, FUNIFELT reserves the right to temporarily suspend these classes until the technical problems have been solved.
Copyright and Intellectual Property
The user may print a physical copy of materials of the courses in which they are enrolled for their personal use and for learning purposes. Reproduction and/or distribution to third parties is not be allowed. The user can be listening comprehension material only using the Website. Reproduction and/or distribution to third parties is not allowed.
Complaints
Any complaints should be made via email to FUNIFELT. funifelt@gmail.com